Why do adjusters speak with witnesses?

Adjusters speak with witnesses primarily to verify date, time, and the account of the loss. Gathering accurate information is critical for an adjuster’s investigation and analysis, as it helps establish a reliable timeline and context surrounding the incident in question. Witness statements can provide essential corroboration of the events that took place, helping adjusters assess the validity of claims and determine liability accurately. The information collected from witnesses can also aid in understanding the circumstances of the loss, thereby supporting the overall claims process effectively.

While opinions on fault, documented evidence, and establishing rapport are aspects of the role of an adjuster, they are secondary to the foundational goal of confirming the facts surrounding the incident, making verification of accounts a primary responsibility.