What type of information might not be classified as privileged?

In the context of privileged information, general public records are not classified as privileged because they are accessible to everyone and do not contain confidential or sensitive information protected from disclosure by legal principles. Unlike communications or documents that are designated as privileged—such as those occurring between a legal advisor and their client, or specific claims information involved in litigation which may be protected—public records are part of the public domain. They include information like property deeds, court records, and other documentation that is routinely available to any member of the public without special authorization or confidentiality protections.

On the other hand, claims information in litigation may involve sensitive data regarding legal proceedings that are protected from being disclosed to unauthorized parties. Customer service inquiries might also contain customer-specific information that could be confidential depending on the context, while records of fraud investigations typically involve sensitive investigative details protected under legal and regulatory standards. Therefore, public records stand out as the only category in this context that lacks the privilege designation, making that choice the correct answer.