What should be done if a claimant claims to have fired their attorney?

When a claimant indicates that they have fired their attorney, it is essential for the adjuster to request a drop or withdrawal letter. This document serves as formal confirmation of the attorney's withdrawal from the case, ensuring that there are no misunderstandings about the attorney's representation or involvement moving forward.

The withdrawal letter provides clarity and protects the rights of the claimant by ensuring that they are indeed free from any legal obligation toward the previous attorney. This step is critical in maintaining an organized and transparent claims process, as it helps to verify that the claimant is now able to make decisions regarding the settlement without any lingering ties to former legal counsel.

By obtaining this letter, the adjuster also ensures compliance with any legal requirements surrounding the claim and supports the integrity of the negotiation process, as settlements should only be negotiated with individuals who are authorized to enter into agreements on behalf of the claimant. This practice minimizes potential disputes regarding representation and helps to safeguard the interests of both the claimant and the insurer.