If a claimant indicates they have an attorney, what is the first step you should take?

When a claimant indicates that they have an attorney, the appropriate first step is to request a Letter of Representation (LOR). This document serves as formal notice that the claimant is represented by an attorney and authorizes the attorney to act on their behalf in matters related to the claim.

Securing a Letter of Representation is crucial because it clarifies the roles in the claims process and ensures that communication regarding the claim is directed through the attorney. This protects the interests of both the claimant and the adjuster by establishing that the attorney is the official point of contact for negotiations or discussions about the claim. Additionally, it can avoid potential misunderstandings or miscommunications that may arise if the adjuster engages directly with the claimant who has legal representation.

Understanding this process is essential for maintaining ethical standards and ensuring compliance with legal protocols when handling claims involving represented parties.